Coloplast Corp. (“Coloplast”, “us”, or “our”), a U.S. based corporation, is collecting and using personal information. This U.S. Privacy Notice (“Privacy Notice”) describes the collection and use of personal information about our customers, partners, healthcare professionals, end-users, persons acting on behalf of these individuals, and any other persons that engage with us (“you” or “your”). By interacting with Coloplast through our employees, websites, mobile applications, social platforms, products, and services, you consent to the collection and use of your information as described in this privacy notice. Coloplast may also provide additional privacy notices for certain collection and use of personal information.
Personal information may be collected and processed across Coloplast’s network, which includes processing of personal data outside of the United States of America. For more information about data collection, please refer to the Coloplast A/S Global Privacy Notice at www.Coloplast.com.
By clicking the topics below you will find more information about the different aspects of Coloplast’s handling of personal information:
What information may be collected?
Coloplast may collect the following types of information from different sources:
If there are categories of data, including but not limited to those categories defined below, that by local or federal law require your express consent prior to collection, Coloplast will ask for your consent prior to collection.
How is the information collected?
Coloplast may collect information about you from different sources, such as:
What is the information collected for?
Coloplast is processing personal information for a variety of purposes, depending on the nature of the relationship we have with you. For illustration see the following examples:
In case you wish to request our provision of services, products, newsletters, and other materials we need certain personal information to handle your request. You are not obligated to provide the information, but we cannot handle your request if you choose not to provide your information to us.
Coloplast does not make use of automated decision-making, such as profiling, that will affect you as a person.
Who is processing the information?
Coloplast is responsible for processing individual information.
In some cases, the information is stored or processed by third party processors that assist Coloplast. These third-party processors will only process the information in accordance with Coloplast’s instructions and for Coloplast’s purposes. They will not share the information with others, and they will delete the information when their tasks are completed or when requested by you.
If public authorities request access to your information, we make a legal assessment of the request, and if applicable law requires us to disclose the information, we will comply with the request. You will be notified if required by applicable law in the event of disclosure of your information for this purpose.
In some places on our websites, applications, and services, you will find public forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information.
If all or a part of our business is merged, sold, or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal data about you could be shared with the successor business.
How long is the information being stored?
Coloplast has established a retention policy and stores information according to this policy. We store information according to this policy, generally for the duration for the purpose(s) for which it is used, unless applicable law requires us to retain it for a longer period of time. For illustration see the following examples:
How is transfer of information handled securely?
Coloplast and its hosting providers maintain servers around the world and your information may be processed on servers located outside of the country where you live. Regardless of where your information is processed, we apply the same protections described in this policy.
How to update your personal information?
Coloplast takes reasonable steps to keep your personal information accurate and complete. You can access or update some of your personal information in the following ways:
Uninstall a Coloplast Mobile Application
You can stop all further collection of information by a Coloplast mobile application by uninstalling the mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.
You can unsubscribe from promotional emails via the unsubscribe link included in each promotional email. You may also call, email or write us to opt-out. Please refer to the How to contact us section below. It may take up to ten days to process your request.
This opt-out does not apply to operational communication, such as informational emails and surveys, and what is required or permitted under law, such as recall notices.
If you do not wish to receive promotional material via postal mail, you may call, email or write us to opt-out. Please refer to the How to contact us section below. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
This opt-out does not apply to operational communications, such as product deliveries, and what is required or permitted under law, such as recall notices.
If you do not wish to receive promotional telephone calls, you may call, email or write us to opt-out. Please refer to the How to contact us section below. It may take up to ten days to process your request.
We may send promotional text messages you have consented to receive. You can cancel text messages at any time by texting “STOP”. After you send “STOP” we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists.
What about Cookies?
We use reasonable administrative, technical, and physical safeguards to protect your personal information. For more information visit page on IT Security please visit https://www.coloplast.com/about-coloplast/compliance/data-privacy-and-security/.
Your rights and choices
Consumers have specific rights regarding their personal information. This section describes your rights under State law and explains how to exercise those rights.
Right to Correct Information
You have the right to request that Coloplast correct the personal information we have on you if inaccurate. Once we receive your request Coloplast will use reasonable efforts to correct your information.
Right to Access – Your right to request access to your personal information
You have the right to request that Coloplast disclose certain information to you about our collection, use, and disclosure of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you, as applicable, the following:
You may only make a verifiable consumer request for access twice within a 12-month period.
Right to Request Deletion – Your right to request deletion of your personal information
You have the right to request that Coloplast delete your personal information that we have collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, and direct our service providers, contractors, or other applicable third parties to delete your personal information, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Right to Limit the Use of my Sensitive Information
You have the right, at any time, to direct Coloplast to limit its use any sensitive personal information Coloplast may have collected from you to that use which is necessary to perform the services or provide the goods reasonably necessary for the purpose or as provided by law.
Right to do not Sell or Share my Personal Information
Coloplast uses third-party cookies to collect information for analytics purposes and to place targeted advertisements. You may opt-out of the sale of personal information by unchecking the marketing box in the cookie settings link below or though this link.
How to contact us?
If you have any questions or comments about this notice, the ways in which Coloplast collects and uses your information, your rights and choices regarding such use, or wish to exercise your rights under, please do not hesitate to contact us at:
How to submit a request regarding your personal information
Only you, or a person that you authorize to act on your behalf (Authorized Agent), may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
We cannot respond to a request if we cannot verify your identity or confirm your Authorized Agent. To make the request and confirm the personal information relates to you, the request must:
We will only use the personal information provided in a verifiable consumer request to verify the requestor’s identity to make the request, and to respond to your request.
Making a verifiable consumer request does not require you to create an account with us.
Responding to a consumer request
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
For access requests, we will select a format to provide your personal information in a readily usable format. Any disclosures we provide to you will only cover the 12-month period preceding our receipt of the verifiable consumer request.
We will deliver our written response by U.S. mail or email, at your option.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
The response we provide may also explain the reasons we cannot comply with a request, if applicable.
We will not discriminate against you for exercising any of your rights. Unless permitted under law, we will not:
Changes to this privacy notice
Coloplast reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website, www.Coloplast.us, and update the notice’s effective date. Your continued use of our website, mobile applications, products, and services following the posting of changes constitutes your acceptance of such changes.
Last updated: December 2022